How much does the cleaning service cost?

From £11.50 per hour. Specialist services and spring cleaning will be quoted separately; please contact us at info@housekeeper-services.co.uk for more information.


What geographical area is covered?

Housekeepers is based in Northampton and currently covers Northampton and the surrounding villages and towns.


How am I charged?

For a regular service, payment is made at the time of each clean, you can pay by standing order, cheque or cash.


What is the minimum number of hours that I can book a cleaner for?

We offer a minimum of two hours per visit. We will be happy to discuss in detail your requirements and any additional services on our initial consultation.


Do I need to provide any cleaning equipment or supplies?

No. These are provided by Housekeepers and their use is covered by our insurance policy. We are only able to use customers’ own cleaning equipment or supplies if they meet current Health and Safety requirements.


Who will clean my home?

Your home will be cleaned by a trained Housekeeper cleaner. For security and peace of mind, all Housekeepers staff are uniformed and covered by insurance.  Whilst in your home all Housekeepers staff are not permitted to eat, smoke or use any appliances.  We strive to provide the same cleaner for each visit to allow them to understand your cleaning and special needs over time.  By doing so you develop a long-term, happy and professional working relationship with your cleaner.


What should I expect to be done in my home?

The initial consultation will identify your cleaning needs and allow us to better understand your specific cleaning requirements and expectations.  In addition to the standard requirements, our services include dusting skirting boards, pictures, light fittings, window sills, and furniture.

Vacuum throughout, wash floors cleanse kitchens and bathrooms and wipe cupboard fronts.  Any other services or specialist requirements will be discussed upon request.


What happens if something gets broken?

If you have any items that are of sentimental value or are otherwise irreplaceable, please let us know before your fist clean so that we can discuss your requirements.  We will treat your home with the greatest of care.  If something is damaged or broken, we will always leave a note (if you are not in) and we will contact you as soon as possible.

If you have any items in your home that could be damaged by cleaning products, please point this out during your initial consultation.


Do I meet my cleaner before the first clean?

Yes, once we allocate a cleaner, we will call and arrange an interview at your convenience. Once you are satisfied with your cleaner, you can then mutually arrange a regular date and time.


How do I arrange, amend or cancel a service or specialist service.

Please call Housekeepers on 07850 969037 or 01604 408436 ideally giving seven working days notice of your requirements, but not less than two working days.  If less than two working days are given for a cancellation, you will incur a cancellation charge of 50% of the clean or service price.


If I have any further questions who do I call?

Feel free to call Housekeepers on 07850 969037 or 01604 408436 or email us at info@housekeeper-services.co.uk